The Level 2 Customer Service Academy is for learners who work in customer service in a wide variety of roles in retail, hospitality and service industries. This programme is currently fully funded, so don't miss out!

 

Global's Customer Service Upskilling Academy will give candidates the opportunity to:

  • Develop and demonstrate technical and wider sector-related knowledge to underpin competence in their job role
  • Technical knowledge includes the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations
  • Wider knowledge including equality and diversity, organisational structure and environment, and legislation and regulations that govern the workplace
  • Develop and demonstrate a range of technical skills and behaviours that supports competence in their job role, including communicating with customers using appropriate communication channels
      • resolving customer problems & complaints
      • building relationships with customers
      • promoting additional products and/or services and
      • the ability to improve own learning and performance
  • Developing their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS)
  • Development of literacy, numeracy and ICT skills, where required (Essential Skills)
  • Achieve a nationally recognised Level 2 qualification


We can customise the delivery content, allowing for a tailored programme that identifies priority development requirements for your specific Customer Service team. 

Training sessions run fortnightly, ONLINE for maximum convenience of participants and employers.
 

Our upskilling Training Academies offer Northern Ireland-based employers the opportunity to train new members of your team at no cost to your business.

 

Our nationally recognised and sector specific training programmes are delivered via a blended mix of online learning and in-person training, and delivery is supported by our highly experienced industry trainers. 

 

To find out more, please contact Catherine to find out more on: catherine@ghskills.com or Tel: 07850 661971