The Level 2 programme is tailored to new/early entry staff in an operational role. This programme gives a 
solid grounding in key elements such as employment rights and responsibilities and key legislation/ 
compliance in the workplace. This knowledge is underpinned with emphasis on the delivery of quality 
customer service.

It gives learners the opportunity to: 

  • Develop knowledge of the role and function of customer service, the value of customer loyalty 
    and how legislation affects customer service delivery.
  • Develop knowledge of the requirements for working in a customer-facing job role, including how 
    to deliver reliable customer service, how to interact positively with customers and work effectively 
    in a team delivering customer service.
  • Develop the knowledge and skills of selling to customers face to face, overcoming objections and 
    closing the sale.
  • Develop skills that will be useful to them in their day-today job role.
  • Develop personal growth and engagement in learning through the development of personal, 
    learning and thinking skills (PLTS).
  • Achieve nationally recognised Level 2 qualifications.
  • Development of literacy and numeracy skills, where required (Essential Skills).


We can customise the delivery content, allowing for a bespoke Providing Financial Services Training Academy, which recognises your organisation’s priority development requirements for your Team members.
 

Training sessions run fortnightly, online for maximum convenience of participants and employers.

Employer incentives of approx £670 are available, per candidate signed up to the training, and who successfully completes all programme elements.

Global Horizon Skills has been helping to transform talent since 2007. As a highly experienced and long-established training provider, we deliver a comprehensive portfolio of accredited, people-focused and bespoke training and development solutions.
Our team of leading trainer providers have over twenty years of industry experience which enables us to meet your specific training needs. We focus on up-to-date and pragmatic advice throughout our training to ensure our clients and participants receive the highest quality of training available.

 

To find out more about how Global can assist your business in upskilling staff, get in touch today!

Please contact Catherine to find out more  catherine@ghskills.com  or Tel: 07850 661971